Reliant Financial Services’s revenue cycle recovery is exclusively dedicated to the healthcare financial services industry. Reliant specializes in government eligibility programs, charity processing, third-party billing and follow-up, business office outsourcing and other customized patient financial services products.

Reliant’s commitment to excellence is realized through partnership with our clients, an ongoing investment in cutting edge technology and in the underlying mission to serve the financial needs of the patient.

OUR TEAM

RFS knows how critical it is to secure payment while treating patients compassionately and protecting our clients’ reputations in their communities.

Tracey Canella

Chief Executive Officer

Tracey is CEO and co-founder of Reliant Financial Services LLC, and a business professional with over 30 years of experience in customer service, 22 years of that time in the collection industry. She has 12 years of executive-level experience in directing business operations as the executive director and board member of Credit Service Company, Inc., where she established strategic vision for the company, managed business development, and ensured a high level of responsiveness and service to business partners.

With her experience in third-party collections, project planning and management, business process improvement, credit reporting and regulatory compliance, human resources, and benefits administration, Tracey brings knowledge and value to business partners. She believes in an ethics-centered approach, and she ensures consistent oversight of company compliance monitoring programs and application of policies and procedures. Tracey has a sincere passion for ensuring that services delivered add value and benefit to clients as well as consumers.

Kayleen Jackson

Director of Operations

A graduate of Colorado State University Global with a Bachelor of Science in business management, Kayleen has over 30 years of highly successful management in the healthcare revenue-cycle industry. She has held senior-level positions in large hospitals systems, medical practices, as well as in mid-sized healthcare facilities.

Her accomplishments include significant improvements in overall cash collections (as much as 100% in one year), dramatic increases of private pay recoveries, significant reduction in A/R days, reductions in denied claims, several successful computer conversions, DSO reductions, large underpayment recoveries and many record cash collection years.